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questions or issues related to product content.

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How do I get in touch with you when I have questions?
I received an invoice but I don’t know why?
I’ve already sent a check. Why did I get an invoice?
Why did I get a statement?
What address should I send my payments to?
Don’t you have some sort of automatic payment plan?

How do I get in touch with you when I have questions?

See the back of your invoice for important information. If you need to contact us, use any of the following:

Email: customersupport@mitchell1.com
Form Reply: www.buymitchell1.com/form

Mail: Mitchell1
Attn. Customer Service
14145 Danielson Street
Poway, CA 92064

Phone: Customer Service at 858-391-5000 or toll free: 888-724-6742


I received an invoice but I don’t know why?

The body of the invoice tells you what products you are being billed for. At the top of the invoice are the bill-to and ship-to addresses we are using for your account. Below
the addresses are the invoice number, invoice date, bill-to and ship-to account numbers and the terms. Payment is due within 30 days of your invoice date, unless other terms
are indicated. An invoice number beginning with IB (Installment Billing) indicates you are billed monthly for the services you receive. You’ll see the month of the services for the invoice in the box labeled Purchase Order Number. >> Invoice Details


I’ve already sent a check. Why did I get an invoice?

It’s always possible that your invoice was already on its way to you when you dropped your payment in the mail. The Date box below the address section at the top of the invoice lets you know when it was generated. It’s important to note that your payment is applied to individual invoices, not to your overall account balance. The tear-off section you return with your payment lets Mitchell1 know which invoice your check will be applied to.


Why did I get a statement?

You receive a statement only if you have past-due invoices on your account. It’s possible that the statement was generated after you mailed your payment. Check the statement date to see when it was generated. If you think there is an error, please contact Customer Service to research this for you. See FAQ #1 for contact information..


What address should I send my payments to?

Send them to the appropriate address below. These addresses appear on the tear-off stub at the bottom of your invoice and on the back of the invoice. Please write your account number on your check or money order and send the
tear-off with your payment.

From the US:
25029 Network Place
Chicago, IL 60673-1250

From Canada:
PO Box 15358
Toronto Station A
Toronto, ON M5W 1C1


Don’t you have some sort of automatic payment plan?

Yes, we have our Direct Debit program with 2 options:
• Monthly checking account debits
• Credit card charges

When you enroll in this program, you select which of these 2 options you want to use. Each month we will take the payment for your monthly bill from the account you designate when you sign up. You will not receive any more invoices in the mail. The checking account debit or credit card charge will show on your monthly bank or credit card statement. Just ask Customer Service or your sales representative for the Direct Debit form to get you started.




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