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For nearly 100 years, Mitchell 1 has been the first choice of automotive professionals. We build our software better and we support it better.

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Logging into OnDemand5.com for the First Time

The process for logging into OnDemand5.com is relatively simple. After your subscription order has been processed, you are sent an e-mail providing a temporary password and login id. You then go to OnDemand5.com and log in. The first time you log in, you will be instructed to create a permanent User Name and password.

To Log into OnDemand5.com:

  1. After you have ordered, watch your e-mail for an activation message from OnDemand5InternetAdmin@mitchell1.com. This message provides your temporary User Name and Password. Open the e-mail message.

  2. Point your Internet Explorer browser to http://www.ondemand5.com. The Opening Screen displays the log in fields.

  3. In the box provided for User Name, enter your temporary user name from the email message. In the Password box, enter your temporary password then press Log In.

    TIP: We recommend that you copy and paste the User Name/Password from the e-mail message. This eliminates the potential for error. To copy your User Name, switch to the e-mail message (Alt+Tab), click your mouse pointer on the first character in the User Name, and holding down the left mouse button, drag the cursor to the end of the text, which should now be highlighted:

    Now, choose Edit/Copy from the menu bar (or Ctrl+C). This copies the text. Switch back to the OnDemand log in screen and click in the User Name field. Choose Edit/Paste (or Ctrl+V) to paste into the field.

    Repeat to copy and paste the Password.

  4. Once you have logged in, another log in screen instructs you to change to a permanent User Name and Password.

  5. Enter a New User Name and New Password and then enter the Password again in the Confirm New Password field. Note: Your User Name and Password must be at least six (6) characters in length. This is your permanent password. It is highly recommended that you write it down and keep it in a safe place.

    You are taken to the OnDemand5.com Opening Screen.
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